The purpose of Tanesini S.r.l. is to ensure your complete satisfaction.
If for some reason you are not satisfied with your order, you may exercise your right of withdraw, without penalty, within 10 working days from the day you received the products purchased from Tanesini S.r.l..
The products to return must be delivered to the carrier within 10 working days from the date of receipt. Products can be returned by shipment of the package by the courier indicated by Tanesini S.r.l. (UPS and affiliates).

Conditions for exercising the right to withdraw

The right of withdraw (Dlgs 206/2005) can be exercised properly if they are fully complied with the following conditions:

If you have fulfilled all the conditions, Tanesini S.r.l. will refund the full price of the purchased products.
The shipping costs for delivery of originally purchased products will not be reimbursed.
The return shipments, always with the carrier UPS and affiliates, are shown in section of shippings and returns.
In contrast, you will be contacted if your return will not be accepted because it does not meet the conditions above.
In this case, you can choose to get your products delivered again, to your expenses.
If you refuse that shipment Tanesini S.r.l. reserves the right to retain the products and the amount paid for the purchase of products.

Time and manner for refunding

After Tanesini S.r.l. has received your returned goods and checked that all requirements have been met, you will receive an e-mail confirming acceptance of the return.
No matter which mode of payment you used (credit card / paypal / postal pay / bank transfer), the reimbursement is activated by Tanesini S.r.l. in the shortest possible time, within thirty (30) days from the date on which the Seller becomes aware of your right of withdraw, when satisfied that the withdraw took place under the conditions listed above.
The time period for return or restitution of the amount you paid for the purchase of products depends on the mode of payment used:

Original Box

All products sold by Tanesini S.r.l. come with original box, which is part of the property.
Please try the product without throwing away or destroying the original packaging.


The returns will be shipped via courier UPS and affiliates that will be contacted by Tanesini S.r.l. after receiving the return form online; we want to remind you that the costs of return, as specified above, will be deduced from the redemption of items to be returned.